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Here to help

We’re here to support you where and when it suits you.

Reach us wherever you are

Let your fingers do the walking or come in to see us. 

Meet with an advisor

Book the day and time that suits you.

Visit a branch

We’re open between
9:30am & 4:30pm, M-F.

Send us an email

Email a specific branch or department.

Give us a call

8am-6pm, M-F,
9am-5pm, Sat.

Reach the right person

Have questions? We are here to support you.

Personal and business banking

Call us M-F, 8-6 or Saturday 9-5. Or email us and get a response within one business day.

1-877-847-2828banking@bvcu.com

Personal borrowing

Have a question about your personal loan or mortgage? Email us and get a response within one business day.

lending@bvcu.com

Business borrowing

Have a question regarding a commercial loan or financing? Email us and get a response within one business day.

commercial@bvcu.com

24/7 support when you need it

Get 24/7 help with credit cards, member cards and online banking technical stuff. 

Credit cards

Credit card support

Suspect Fraud? Lost or stolen card? Questions about your account?

1-855-341-4643
Member cards

Member card support

Lost or stolen member card? We’ll get you set up with a new one.

1-888-523-6075
Online banking

Online banking technical support

24/7 tech support, including online banking access and other technical issues.

1-888-273-3488Email us
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Talk through your banking needs

Book an appointment with one of our Member Relationship Managers. Choose a location, service and time that best suits your needs.

  • Becoming a member
  • Everyday banking
  • Personal borrowing
  • Investing
  • Business banking
Book an appointment
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Questions about insurance?

Our experienced insurance brokers are available over the phone, by email, or in person in two locations.

Smithers

Houston

Find a branch location

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Questions about investing?

Your investment plan evolves as you move through life. Our trusted advisors are available in person or at the end of the phone whenever you need them. 

Find an advisor

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