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Here to help

We’re here to support you where and when it suits you.

Reach us wherever you are

Let your fingers do the walking or come in to see us. 

Meet with an advisor

Book the day and time that suits you.

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Visit a branch

We’re open between
9:30am & 4:30pm, M-F.

Find a branch
Send us an email

Email a specific branch or department.

Email us
Give us a call

8am-6pm, M-F,
9am-5pm, Sat.

1-877-847-2828

Reach the right person

Have questions? We are here to support you.

Personal and business banking

Call us M-F, 8-6 or Saturday 9-5. Or email us and get a response within one business day.

1-877-847-2828banking@bvcu.com

Personal borrowing

Have a question about your personal loan or mortgage? Email us and get a response within one business day.

1-877-847-2828banking@bvcu.com

Business borrowing

Have a question regarding a commercial loan or financing? Email us and get a response within one business day.

commercial@bvcu.com

24/7 support when you need it

Get 24/7 help with credit cards, member cards and online banking technical stuff. 

Credit cards

Credit card support

Suspect Fraud? Lost or stolen card? Questions about your account?

1-855-341-4643
Member cards

Member card support

Lost or stolen member card? We’ll get you set up with a new one.

1-888-523-6075
Online banking

Online banking technical support

24/7 tech support, including online banking access and other technical issues.

1-888-273-3488Email us
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Talk through your banking needs

Book an appointment with one of our Member Relationship Managers. Choose a location, service and time that best suits your needs.

  • Becoming a member
  • Everyday banking
  • Personal borrowing
  • Investing
  • Business banking
Book an appointment
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Questions about insurance?

Our experienced insurance brokers are available over the phone, by email, or in person in two locations.

Smithers

Houston

Find a branch location

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Questions about investing?

Your investment plan evolves as you move through life. Our trusted advisors are available in person or at the end of the phone whenever you need them. 

Find an advisor
About Us
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Smithers Branch
3894 1st Avenue
PO Box 3729
Smithers, BC
V0J 2N0
250 847-3255
Hazeltons' Branch

 4646 10th Avenue
PO Box 159
New Hazelton, BC
V0J 2J0
250 842-2255


Houston and District Branch

 2365 Copeland Avenue
PO Box 1480
Houston, BC
V0J 1Z0
250 845-7117
Lakes District Branch

 117-35 Lakeview Mall, Hwy 16
PO Box 1029
Burns Lake, BC
V0J 1E0
250 692-7761
BVIS

 1139 Main Street
PO Box 2380
Smithers, BC
V0J 2N0
866 811-1110
BVFS

 3894 1st Avenue
PO Box 3729
Smithers, BC
V0J 2N0
250 847-7936

BVIS

 3350 10th Street
PO Box 369
Houston, BC
V0J 1Z0
866 811-1115
BVFS

 2367 Copeland Avenue
PO Box 1480
Houston, BC
V0J 1Z0
250 845-7977
Administration

 3872 1st Avenue
PO Box 3637
Smithers BC
V0J 2N0
250 847-7933
Member Services Contact Centre
3894 1st Avenue
Smithers BC
V0J 2N0
1 877 847-2828

Copyright © Bulkley Valley Credit Union, 2022