Mobile App Login Changes!
Feb 03. 17
BVCU Mobile App Login Changes:
When you attempt your first login, you will receive an error message as shown below. It explains that you must enter the last 7 digits of your MemberCard, and all logins will contain 7 digits going forward.
If you use 'Memorized Accounts' or 'Remember Me', you will need to 'Select Other Login' and continue in the same manner as above to create a new saved login with 7 digits. If you have 'Saved Logins' with only 6 digits under 'Settings' you must delete those.
Members will notice a change in how MemberDirect® appears now that our Banking System Conversion is complete. All accounts that a member has an ownership in will show in your list of accounts. For ease of use and identification, those accounts can be renamed by the account owner for easier identification going forward. In the “My Accounts’ area, in the top left corner of the MemberDirect® home page, there is an option to ‘Rename Accounts’. For any additional assistance or concerns please contact your local branch staff, and they will be pleased to assist you.
All Bulkley Valley Credit Union members will receive a statement up to the conversion date of March 17th.
Chequing account members will receive a second statement at the end of March.
Non-chequing accounts will receive their next statement following the regular schedule, at the end of June.
Thank you for your patience and understanding during our conversion.