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Prevent Intercepted Interac e-Transfer® Fraud Update

Jan 16. 20

What are Intercepted e-Transfers?


This type of fraud is the result of a recipient's email being hacked and the criminal using that email to redirect legitimate incoming e-Transfers.


How does this type of Fraud occur?

An email account compromise occurs when someone other than the intended user steals credentials to access an email account; for example: email address and password. The hacker uses those credentials to sign in as the original user and can access emails, including Interac e-Transfer notifications.


The interception is not caused by a vulnerability in online banking or the Interac e-transfer product, but rather because the recipient’s email account was accessed by a criminal.  Once in that account, the criminal can “see” the notification from Interac and use the deposit link to redirect funds into a different account by answering the security question.


Tips to help prevent Intercepted e-Transfer attacks. 

  • Register for auto deposit (if enabled for your financial institution). Having funds automatically deposited into your account removes the risk of a criminal intercepting the deposit email.
  • Select questions and answers that are not easy for a third party to guess and cannot easily be found on social media. If the notification is intercepted, it will be harder for a criminal to answer and steal the funds.
  • Do not put the answer to the security question in the message box. 
  • Do not communicated the answer to the security questions via email.  Call and/or text the recipient with the password.
  • Be cautious of Phishing links and ensure that you are only transacting with trusted websites, vendors and people. 
  • Immediately notify your financial institution if you sense anything suspicious about your transaction

Current Trends*

• There is an increase in email account compromises where Interac e-Transfer email notifications are being accessed by a third party and not the intended recipient or legitimate email account holder.
• The third party uses the link provided in the email notification to access the gateway and deposit the funds.
• Many of the email account compromises involve telecom domains (,, indicating a potential phishing campaign affecting these domains.  
            o Telus recently released a statement regarding increased phishing campaigns targeting their customers campaign

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