Covid-19 Updates


Covid-19 Updates

Hours During Covid-19

Effective June 22, 2020, all of our branches will have expanded hours.

Smithers Branch

Monday to Friday 9:30 AM to 4:00 PM

Closed statutory holidays

250-847-3255

Hazeltons' Branch

Monday to Friday 9:30 AM to 3:30 PM

Closed statutory holidays

250-842-2255

Houston Branch

Monday to Friday 9:30 AM to 4:00 PM

Closed statutory holidays

250-845-7117

Burns Lake Branch

Monday to Friday 9:30 AM to 3:30 PM

Closed statutory holidays

250-692-7761

Administration

Monday to Friday 9:30 AM to 4:00 PM

Closed statutory holidays

250-847-3255

Extra Contact Information During Covid-19

To reach us, please contact your local branch:

  • Smithers, 250-847-3255
  • New Hazelton, 250-842-2255
  • Burns Lake, 250-692-7761
  • Houston, 250-845-7117

General inquiries:

Personal Lending services:

Commercial services:

Deposit services:

Online banking:

Lost/Stolen Membercards:

  • 1-888-523-6075

Online and Mobile Banking Technical Support 24/7

  • 1-888-273-3488

We are experiencing higher than normal call volumes. If you are unable to speak with a Member Service Representative, please leave a message or email us and one of member service representatives will contact you within 24hrs. Thank you for your patience

General Covid-19 Information

As the situation around COVID-19 continues to develop, Bulkley Valley Credit Union (BVCU), Bulkley Valley Financial Services (BVFS), and Bulkley Valley Insurance Services (BVIS) are taking further measures to protect the health and safety of our staff, members, clients, and community.

 

We also need your help!

We ask you to remember to exercise social distancing practices as recommended by the BC Centre for Disease Control.

We also encourage you to do as much of your banking from the comfort of your home, using our web, mobile, and telephone services, all of which you can find at www.bvcu.com. We have ramped up our remote services considerably to ensure all of your banking, financial, and insurance needs are taken care of during this difficult time.

Measures continue to be taken at all locations to protect everyone. These include having hand sanitizers throughout the office at the work stations on top of frequent cleaning of all areas of the offices, including the teller kiosks, reception areas, member service desks, ATMs, meeting offices, and any member and customer service areas.

For more information on COVID-19 and what you can do to help. Go to the BC Centre for Disease Control's website at http://www.bccdc.ca/

If you have any questions, please reach out to us by phone or email.

BVCU is here for you.   We are in this together.

Updates

  • New CEBA call Centre Available

    Aug 26. 20 If you have applied for CEBA and have questions, please contact the new CEBA Call Centre at 1-888-324-4201 to receive a status update on your CEBA application. The CEBA call centre is open Monday to Friday from 8:00 am to 9:00 pm EST.

    Read More

  • The expanded CEBA program is now available through BVCU. Apply now through MemberDirect

    Jul 21. 20 The expanded CEBA program is now available through BVCU until October 31st, 2020. Apply now through MemberDirect

    Read More

  • Applying for CEBA

    Apr 22. 20 Over the past few weeks, the Government of Canada has announced several financial support programs for Canadians, including the Canada Emergency Business Account (CEBA). 

    The new Canada Emergency Business Account will provide an interest-free loan to small businesses and not-for-profits of up to $40,000 to help cover non-deferrable operating costs.

    Read More

  • COVID-19 and Alternative Banking Solutions

    Apr 01. 20 April 1, 2020
    BVCU is HERE FOR YOU.

    During the COVID-19 outbreak, Bulkley Valley Credit Union is taking added precautions to keep our members and staff safe. We are asking members to limit the use of our branches for essential services only and to respect the health authority and municipal, provincial and federal government measures. In consideration of our staff and other members, only attend if you are symptom free.

    Read More

  • Protect Yourself from COVID-19 Scams

    Mar 25. 20 Protect Yourself, beware of:

    As COVID-19 continues to spread globally, watch out for associated scams. Fraudsters want to profit from consumers’ fears, uncertainties and misinformation. Fraudsters are exploiting the crisis to facilitate fraud and cyber crime.
    Visit the Government of Canada’s Anti-Fraud Centre website for more information about how you can protect yourself.

    Read More

  • BVCU is Here for You

    Mar 20. 20 March 23, 2020

    As the situation around COVID-19 continues to develop, Bulkley Valley Credit Union (BVCU), Bulkley Valley Financial Services (BVFS), and Bulkley Valley Insurance Services (BVIS) are taking further measures to protect the health and safety of our staff, members, clients, and community.

    Read More


Covid-19 Updates

  • Covid-19 Updates

    Bulkley Valley Credit Union is HERE FOR YOU during these difficult times, which includes keeping you up to date with the measures we are taking to protect our staff, members, clients, and community from COVID-19.

    The updates will also cover what we are doing to ensure Bulkley Valley Credit Union continues to serve your banking, financial, and insurance needs.

    Check back regularly or visit our Facebook page for the latest and if you have any questions or concerns, please don’t hesitate to contact us by phone or email.

    We are in this together.

    Read More

In Our Community

  • Enhancements coming to the BVCU Mobile App- Upgrade to version 15.2


    BVCU will be launching 15.2 version of our mobile app within the next few weeks. Look for app updates within the Apple Store and Google Play Store to ensure your optimal Member experience.

    Read More

  • Credit Unions of BC Bursary Program

    The deadline for the fall Semester Credit unions of BC Bursary Program is October 15th,2020. Click here to learn more.

    Bulkley Valley Credit Union is proud to help BC students reach their post-secondary education goals through the Credit Unions of BC Bursary Program. Submit your bursary application today and get help towards funding your future!

    Read More