Covid-19 Updates
COVID-19 and Alternative Banking Solutions
Apr 01. 20
BVCU is HERE FOR YOU.
During the COVID-19 outbreak, Bulkley Valley Credit Union is taking added precautions to keep our members and staff safe. We are asking members to limit the use of our branches for essential services only and to respect the health authority and municipal, provincial and federal government measures. In consideration of our staff and other members, only attend if you are symptom free.
Alternative banking solutions we offer are available 24/7 and are safe and easy to use.
- ATMs
- Online banking
- Online Mobile App Convenience of Online banking:
- View account balances and transactions history
- Pay bills
- Transfer funds
- Statements
Contact us today for more information about our remote banking solutions.
Members impacted or concerned about their financial situation as a result of COVID-19 should get in touch with us to discuss how we can help.
To reach us, please contact your local branch:
- Smithers, 250-847-3255
- New Hazelton, 250-842-2255
- Burns Lake, 250-692-7761
- Houston, 250-845-7117
General inquiries:
Please note these emails are only monitored during our business hours
- Smithers, infosmi@bvcu.com
- New Hazelton, infohaz@bvcu.com
- Burns Lake, infolakes@bvcu.com
- Houston, infohous@bvcu.com
- Personal Lending services:lending@bvcu.com
- Commercial services:commercial@bvcu.com
Deposit services:
Please note these emails are only monitored during our business hours
- deposits@bvcu.com
- Online banking:onlinebanking@bvcu.com
- Lost/Stolen Membercards:1-888-523-6075
Online and Mobile Banking Technical Support 24/7
- 1-888-273-3488
We are experiencing higher than normal call volumes. If you are unable to speak with a Member Service Representative, please leave a message or email us and one of member service representatives will contact you within 24hrs. Thank you for your patience
Thank you, Bulkley Valley Credit Union
REMEMBER:
Bulkley Valley Credit Union will never contact you by SMS (text message) and ask for you to provide your online banking credentials.
- Never reply to text messages from unknown senders. The fraudsters may be charging you very expensive text messaging fees.
Bulkley Valley Credit Union will never contact you by e-mail and ask you to provide your online banking credentials.
- In general, never provide personal information when contacted by unsolicited e-mails or phone calls.
For more information about fraud prevention visit:
Government of Canada’s Anti-Fraud Centre website: https://www.antifraudcentre-centreantifraude.ca/features- vedette/2020/covid-19-eng.htm
Get Cyber Safe - Government of Canada website https://www.getcybersafe.gc.ca/index-en.aspx
BVCU is here for you. We are in this together.
Covid-19 Updates
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Covid-19 Updates
Bulkley Valley Credit Union is HERE FOR YOU during these difficult times, which includes keeping you up to date with the measures we are taking to protect our staff, members, clients, and community from COVID-19.
The updates will also cover what we are doing to ensure Bulkley Valley Credit Union continues to serve your banking, financial, and insurance needs.
Check back regularly or visit our Facebook page for the latest and if you have any questions or concerns, please don’t hesitate to contact us by phone or email.
We are in this together.
In Our Community
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Important Update
The COVID-19 situation is evolving. Today we were notified that one of our employees in the Smithers Branch has been confirmed with having the COVID-19 virus. The employee last worked on Wednesday, January 6, 2021.
At this time, the employee is resting at home in self-isolation and is doing well. -
Call for Nominations 2021
The 2020 Winter Newsletter will be attached to your December Statement. The Newsletter includes the call for nominations for our Board of Directors. An election of directors will take place to fill two positions in Smithers and one position in the Lakes District. For more information please continue reading.