Covid-19 Updates
COVID-19 and Alternative Banking Solutions
Apr 01. 20
BVCU is HERE FOR YOU.
During the COVID-19 outbreak, Bulkley Valley Credit Union is taking added precautions to keep our members and staff safe. We are asking members to limit the use of our branches for essential services only and to respect the health authority and municipal, provincial and federal government measures. In consideration of our staff and other members, only attend if you are symptom free.
Alternative banking solutions we offer are available 24/7 and are safe and easy to use.
- ATMs
- Online banking
- Online Mobile App Convenience of Online banking:
- View account balances and transactions history
- Pay bills
- Transfer funds
- Statements
Contact us today for more information about our remote banking solutions.
Members impacted or concerned about their financial situation as a result of COVID-19 should get in touch with us to discuss how we can help.
To reach us, please contact your local branch:
- Smithers, 250-847-3255
- New Hazelton, 250-842-2255
- Burns Lake, 250-692-7761
- Houston, 250-845-7117 General inquiries:
- Smithers, infosmi@bvcu.com
- New Hazelton, infohaz@bvcu.com
- Burns Lake, infolakes@bvcu.com
- Houston, infohous@bvcu.com
- Personal Lending services:lending@bvcu.com
- Commercial services:commercial@bvcu.com
Deposit services:
- deposits@bvcu.com
- Online banking:onlinebanking@bvcu.com
- Lost/Stolen Membercards:1-888-523-6075
Online and Mobile Banking Technical Support 24/7
- 1-888-273-3488
We are experiencing higher than normal call volumes. If you are unable to speak with a Member Service Representative, please leave a message or email us and one of member service representatives will contact you within 24hrs. Thank you for your patience
Thank you, Bulkley Valley Credit Union
REMEMBER:
Bulkley Valley Credit Union will never contact you by SMS (text message) and ask for you to provide your online banking credentials.
- Never reply to text messages from unknown senders. The fraudsters may be charging you very expensive text messaging fees.
Bulkley Valley Credit Union will never contact you by e-mail and ask you to provide your online banking credentials.
- In general, never provide personal information when contacted by unsolicited e-mails or phone calls.
For more information about fraud prevention visit:
Government of Canada’s Anti-Fraud Centre website: https://www.antifraudcentre-centreantifraude.ca/features- vedette/2020/covid-19-eng.htm
Get Cyber Safe - Government of Canada website https://www.getcybersafe.gc.ca/index-en.aspx
BVCU is here for you. We are in this together.
Covid-19 Updates
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Covid-19 Updates
Bulkley Valley Credit Union is HERE FOR YOU during these difficult times, which includes keeping you up to date with the measures we are taking to protect our staff, members, clients, and community from COVID-19.
The updates will also cover what we are doing to ensure Bulkley Valley Credit Union continues to serve your banking, financial, and insurance needs.
Check back regularly or visit our Facebook page for the latest and if you have any questions or concerns, please don’t hesitate to contact us by phone or email.
We are in this together.
In Our Community
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CEBA is now available through BVCU
Canada Emergency Business Account(CEBA) is now available through Bulkley Valley Credit Union and will provide interest-free loans up to $40,000 for small businesses and not-for-profits. These funds are to help with operating costs during a period where their revenues have been temporarily reduced.
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Your Green awaits you
Bulkley Valley Credit Union is committed to returning a portion of its profits each year to its members. We are proud to say we have distributed over $737,000 in patronage payments to our members this year!