Covid-19 Updates

Covid-19 Updates

COVID-19 and Alternative Banking Solutions

Apr 01. 20

 

BVCU is HERE FOR YOU.

During the COVID-19 outbreak, Bulkley Valley Credit Union is taking added precautions to keep our members and staff safe. We are asking members to limit the use of our branches for essential services only and to respect the health authority and municipal, provincial and federal government measures. In consideration of our staff and other members, only attend if you are symptom free.

Alternative banking solutions we offer are available 24/7 and are safe and easy to use.

  • ATMs
  • Online banking
  • Online Mobile App Convenience of Online banking:
  • View account balances and transactions history
  • Pay bills
  • Transfer funds
  • Statements

Contact us today for more information about our remote banking solutions.

Members impacted or concerned about their financial situation as a result of COVID-19 should get in touch with us to discuss how we can help.

To reach us, please contact your local branch:

  • Smithers, 250-847-3255
  • New Hazelton, 250-842-2255
  • Burns Lake, 250-692-7761
  • Houston, 250-845-7117

General inquiries:

Please note these emails are only monitored during our business hours

Deposit services:

Please note these emails are only monitored during our business hours

Online and Mobile Banking Technical Support 24/7

  • 1-888-273-3488

We are experiencing higher than normal call volumes. If you are unable to speak with a Member Service Representative, please leave a message or email us and one of member service representatives will contact you within 24hrs. Thank you for your patience

Thank you, Bulkley Valley Credit Union

REMEMBER:

Bulkley Valley Credit Union will never contact you by SMS (text message) and ask for you to provide your online banking credentials.

  • Never reply to text messages from unknown senders. The fraudsters may be charging you very expensive text messaging fees.

Bulkley Valley Credit Union will never contact you by e-mail and ask you to provide your online banking credentials.

  • In general, never provide personal information when contacted by unsolicited e-mails or phone calls.

For more information about fraud prevention visit:

Government of Canada’s Anti-Fraud Centre website: https://www.antifraudcentre-centreantifraude.ca/features- vedette/2020/covid-19-eng.htm

Get Cyber Safe - Government of Canada website https://www.getcybersafe.gc.ca/index-en.aspx

BVCU is here for you. We are in this together.

www.bvcu.com

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