Covid-19 Updates


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Shared Responsibility

Fraud prevention is a Shared Responsibility between Bulkley Valley Credit Union and our members.

Fraud is a constant concern, and in this online age we must be constantly vigilant with our banking information.  There are criminal elements on the web who are constantly making attempts to gain access to the accounts of innocent people and businesses for the purposes of committing fraud.

They can steal your valuable information through methods like ‘Phishing’ or Viruses and Spyware on a Personal Computer (PC and Mac), or a mobile device.

Phishing is where a fraudster sends out an email which appears to be from a legitimate source, but is actually a cleverly camouflaged page with the goal to trick a user into entering personal or financial data. Often the sites can appear to be from a trustworthy source, and they look very legitimate. Caution must always be exercised when receiving links, even from people you know; as their computers may be compromised with Viruses and Spyware.

Frequently, new computers come with an ‘Antivirus Software’ such as Norton or McAfee on a temporary subscription which lapses. This means your computer will not be adequately protected from threats on the internet! These threats can come from places like email links, compromised files – especially those from file sharing sites, and compromised advertising. It is critical to keep your antivirus up to date and your system clear of spyware and viruses. Programs called ‘Keyloggers’ can be installed secretly on systems and send every keystroke you make to a potential fraudster – credit card information, bank information, passwords – anything you type will be logged and sent somewhere. Most antivirus software can detect and clean keyloggers, which is why maintaining up to date subscriptions is important.

For additional information on examples of scams, please view the Canadian Anti-Fraud Centre's Little Black Book of Scams (External Site): Little Black Book of Scams

 

There are ways to make ourselves less likely to be the victim of these fraudulent schemes:

  • IF YOU HAVE ANY REASON TO SUSPECT THAT YOUR COMPUTER HAS BEEN COMPROMISED BY A VIRUS OR MALWARE, take it immediately to a trusted computer specialist to have it cleaned. After you are sure your computer is clean - change all of your passwords for all accounts used through that computer
  • Keep your anti-virus programs up to date with a current subscription, and periodically verify that the updates are occurring as expected.
  • Add MemberDirect® alerts for your online banking account as a secondary layer of security

In addition, Bulkley Valley Credit Union is integrating a new feature called ‘Increased Authentication for Online Banking’ to assist in combating fraud.

Increased Authentication for Online Banking provides an additional layer of security. You will choose an image and a phrase that you will recognize when you log in, and you also choose security questions and answers that are unique to you. When you attempt to log into a computer you have never used before, you will be asked one of these questions. The image and phrase confirms that you are on the legitimate BVCU Online Banking site. We want to help keep your finances safe in the online sphere through introducing this feature.

Please view our Shared Responsibility PDF.

Canada Revenue Canada (CRA) direct deposit enrolment online through BVCU

Canada Revenue Canada (CRA) direct deposit enrolment online through BVCU

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COVID-19 sms Scam Alert

Be on alert…

There are SMS (text message) scams going on in our area.


 

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Protect Yourself from COVID-19 Scams

Protect Yourself,

As COVID-19 continues to spread globally, watch out for associated scams. 

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Changes in Service Fees

At Bulkley Valley Credit Union we are committed to keeping our products and services affordable. We are also dedicated to giving our members the best value for their money.  Continue reading for the changes happening January 1, 2020.

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Cyber Security-Creating Unique Passwords

While Bulkley Valley Credit Union has extensive security measures in place to protect you from fraud, there are also important steps you should take.
 

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Five Steps to Protect Yourself

With the increasing amount of scams and cyber threats that are popping up in our every day lives it is important that we continue to work with you, our members to ensure you have the knowledge to avoid these scams. Lets go through 5 steps you can take to protect yourself.


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Covid-19 Updates

  • Covid-19 Updates

    Bulkley Valley Credit Union is HERE FOR YOU during these difficult times, which includes keeping you up to date with the measures we are taking to protect our staff, members, clients, and community from COVID-19.

    The updates will also cover what we are doing to ensure Bulkley Valley Credit Union continues to serve your banking, financial, and insurance needs.

    Check back regularly or visit our Facebook page for the latest and if you have any questions or concerns, please don’t hesitate to contact us by phone or email.

    We are in this together.

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In Our Community

  • The Hazeltons’ Branch is back open for Business

    July 6, 2020

    The Hazeltons' branch is back open for business 9:30 AM to 3:30 PM Monday to Friday, with some space limitations due to a flood that occurred on Friday, July 3rd. It is encouraged to call ahead if you require any services outside of day to day banking to ensure prompt service.

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  • Expanded hours as of June 22, 2020

    As the economy and businesses open up more to Phase II protocols, we are expanding our operating hours in branch. Click here for full information.

    Read More