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Changes in Service Fees

At Bulkley Valley Credit Union we are committed to keeping our products and services affordable. We are also dedicated to giving our members the best value for their money. We periodically review our products and services to make sure they are relevant to our members at prices that are fair and competitive. Below are details of the services charges, fees, products and services that are changing on February 1, 2018.

We are happy to help you review your account usage, benefits and fees to ensure that you are receiving the maximum value for your product and service needs. If you would like to find out more, please contact a Member Service Representative at your Bulkley Valley Credit Union branch.

Important Notice to Members-Mastercard Program

Effective January 1st, we’ll be working with a new credit card provider

If you carry a credit union MasterCard from CUETS Financial, below is some information you need to be aware of.  In the New Year, we’ll be moving to a new credit card partner, and that means we won’t be able to provide support or information on our website or in the branches for your CUETS card. 

**Please watch for a letter from CUETS explaining this change and how they will continue to work with you effective January 1, 2018.**

If you’re used to signing in to the MasterCard or Choice Rewards site, be sure to save or bookmark the link before December 31st because we’ll be removing those links from our website.

What will stay the same?

You can continue to use your CUETS MasterCard after January 1st*. Please ensure your address is current with CUETS so you will receive any notices from them.

If you’ve set up Credit Union MasterCard in your bill payments, you’ll still be able to pay your bill online and in the branch.

The terms of your agreement with CUETS will not change as a result of our move to a new provider.

What will change?

Effective January 1st you won’t see any direct links to the CUETS or Choice Rewards site on our website. When you login onto the Choice Rewards site, you will no longer see our name or logo on your landing page.  Be sure to save the link before December 31st.

We will no longer offer CUETS cards in the branches, and unfortunately we won’t be able to provide member service on your existing card. Please contact the CUETS toll-free customer assistance number: CUETS Financial Card Services 1-800-561-7849.

 

IMPORTANT NOTICE TO MEMBERS- CREDIT UNION MASTERCARD PROGRAM

On January 1st, 2018 Bulkley Valley Credit Union will be introducing an exciting new family of both personal and corporate credit cards. Our new card offering will provide excellent options to our members, with cards that can specifically suit their individual credit card needs, both for personal use and for business.

Please note that members may continue to use their existing [Credit Union] Mastercard card issued by CUETS Financial beyond January 1st, 2018.  If you have any questions regarding your current Mastercard you should contact the number on the back of your credit card.

We will keep you informed and provide greater detail on our new credit card program as we get closer to launch.

Shared Responsibility

Fraud prevention is a Shared Responsibility between Bulkley Valley Credit Union and our members.

Fraud is a constant concern, and in this online age we must be constantly vigilant with our banking information.  There are criminal elements on the web who are constantly making attempts to gain access to the accounts of innocent people and businesses for the purposes of committing fraud.

They can steal your valuable information through methods like ‘Phishing’ or Viruses and Spyware on a Personal Computer (PC and Mac), or a mobile device.

Phishing is where a fraudster sends out an email which appears to be from a legitimate source, but is actually a cleverly camouflaged page with the goal to trick a user into entering personal or financial data. Often the sites can appear to be from a trustworthy source, and they look very legitimate. Caution must always be exercised when receiving links, even from people you know; as their computers may be compromised with Viruses and Spyware.

Frequently, new computers come with an ‘Antivirus Software’ such as Norton or McAfee on a temporary subscription which lapses. This means your computer will not be adequately protected from threats on the internet! These threats can come from places like email links, compromised files – especially those from file sharing sites, and compromised advertising. It is critical to keep your antivirus up to date and your system clear of spyware and viruses. Programs called ‘Keyloggers’ can be installed secretly on systems and send every keystroke you make to a potential fraudster – credit card information, bank information, passwords – anything you type will be logged and sent somewhere. Most antivirus software can detect and clean keyloggers, which is why maintaining up to date subscriptions is important.

For additional information on examples of scams, please view the Canadian Anti-Fraud Centre's Little Black Book of Scams (External Site): Little Black Book of Scams

 

There are ways to make ourselves less likely to be the victim of these fraudulent schemes:

  • IF YOU HAVE ANY REASON TO SUSPECT THAT YOUR COMPUTER HAS BEEN COMPROMISED BY A VIRUS OR MALWARE, take it immediately to a trusted computer specialist to have it cleaned. After you are sure your computer is clean - change all of your passwords for all accounts used through that computer
  • Keep your anti-virus programs up to date with a current subscription, and periodically verify that the updates are occurring as expected.
  • Add MemberDirect® alerts for your online banking account as a secondary layer of security

In addition, Bulkley Valley Credit Union is integrating a new feature called ‘Increased Authentication for Online Banking’ to assist in combating fraud.

Increased Authentication for Online Banking provides an additional layer of security. You will choose an image and a phrase that you will recognize when you log in, and you also choose security questions and answers that are unique to you. When you attempt to log into a computer you have never used before, you will be asked one of these questions. The image and phrase confirms that you are on the legitimate BVCU Online Banking site. We want to help keep your finances safe in the online sphere through introducing this feature.

Please view our Shared Responsibility PDF.


In Our Community

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    In January 1st, 2018 Bulkley Valley Credit Union will be introducing an exciting new family of personal and corporate credit cards. Our new card offering will provide excellent options to our members, with cards that specifically suit their individual credit card needs, both for personal use and for business. Please note that members may continue to use their existing Bulkley Valley Credit Union Mastercard card issued by CUETS Financial beyond January 1st, 2018. If you have any questions regarding your current Mastercard you should contact the number on the back of your credit card. We will keep you informed and provide greater detail on our new credit card program as we get closer to launch.

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