Fraud Prevention

Monthly statements for April have been printed and mailed. If you have previously opted out of receiving paper statements, no further action is requierd. The opt out functionality will be in effect for the May statements. Your statements are also available online.


There has been an increase in e-transfer fraud recently. If you receive an email that seems suspicious, or unexpected, then check with the sender via a different medium (in person, or by telephone) to validate it. DO NOT use the email that was provided. If it is not legitimate, delete the email immediately. Visit http://www.interac.ca/en/fraud-update for more information on current scams, and how you can help protect yourself.

RDSP Government of Canada Grant

During the week of August 15, 2016, approximately 223,000 letters will be mailed by CRA to households of individuals across Canada who are aged 19 to 49, eligible for the Disability Tax Credit (DTC), and have yet to open a Registered Disability Savings Plan (RDSP). The letters will contain information about the RDSP, the grant and bond, and the list of participating financial institutions to encourage the opening of an RDSP. If you receive one of these letters, we would love to help. Please visit a branch and speak with one of our member service representatives about opening an RDSP!


The Government of Canada's site outlines both what the RDSP is, and its limitations. 

Click here for more information

2016 Service Charges

Please click on the link for the 2016 Notice of Service Charge Fee Changes

2016 Service Fees

Shared Responsibility

Fraud prevention is a Shared Responsibility between Bulkley Valley Credit Union and our members.

Fraud is a constant concern, and in this online age we must be constantly vigilant with our banking information.  There are criminal elements on the web who are constantly making attempts to gain access to the accounts of innocent people and businesses for the purposes of committing fraud.

They can steal your valuable information through methods like ‘Phishing’ or Viruses and Spyware on a Personal Computer (PC and Mac), or a mobile device.

Phishing is where a fraudster sends out an email which appears to be from a legitimate source, but is actually a cleverly camouflaged page with the goal to trick a user into entering personal or financial data. Often the sites can appear to be from a trustworthy source, and they look very legitimate. Caution must always be exercised when receiving links, even from people you know; as their computers may be compromised with Viruses and Spyware.

Frequently, new computers come with an ‘Antivirus Software’ such as Norton or McAfee on a temporary subscription which lapses. This means your computer will not be adequately protected from threats on the internet! These threats can come from places like email links, compromised files – especially those from file sharing sites, and compromised advertising. It is critical to keep your antivirus up to date and your system clear of spyware and viruses. Programs called ‘Keyloggers’ can be installed secretly on systems and send every keystroke you make to a potential fraudster – credit card information, bank information, passwords – anything you type will be logged and sent somewhere. Most antivirus software can detect and clean keyloggers, which is why maintaining up to date subscriptions is important.

For additional information on examples of scams, please view the Canadian Anti-Fraud Centre's Little Black Book of Scams (External Site): Little Black Book of Scams


There are ways to make ourselves less likely to be the victim of these fraudulent schemes:

  • IF YOU HAVE ANY REASON TO SUSPECT THAT YOUR COMPUTER HAS BEEN COMPROMISED BY A VIRUS OR MALWARE, take it immediately to a trusted computer specialist to have it cleaned. After you are sure your computer is clean - change all of your passwords for all accounts used through that computer
  • Keep your anti-virus programs up to date with a current subscription, and periodically verify that the updates are occurring as expected.
  • Add MemberDirect® alerts for your online banking account as a secondary layer of security

In addition, Bulkley Valley Credit Union is integrating a new feature called ‘Increased Authentication for Online Banking’ to assist in combating fraud.

Increased Authentication for Online Banking provides an additional layer of security. You will choose an image and a phrase that you will recognize when you log in, and you also choose security questions and answers that are unique to you. When you attempt to log into a computer you have never used before, you will be asked one of these questions. The image and phrase confirms that you are on the legitimate BVCU Online Banking site. We want to help keep your finances safe in the online sphere through introducing this feature.

Please view our Shared Responsibility PDF.

Account Agreement Revisions

We have updated our terms and conditions for both Personal Member and Business Member accounts.

For a summary of the revisions to the account agreements, please Click Here


If you wish to view the complete terms and conditions, please select one of the links below:

For the complete terms and conditions for Personal Member accounts, please Click Here

For the complete terms and conditions for Business Member accoutns, please Click Here


Registered Education Savings Plans are a great way to save for your children's education 

Click here to see the latest RESP brochure


Registered Disablilty Savings Plans allow families to save for the future

Click here to see the latest RDSP brochure


Tax Free Savings Accounts are a great personal savings vehicle

Click here to see the latest TFSA brochure

Evolution of Card Technology

Bulkley Valley Credit Union's MemberCard debit cards are transitioning to chip, a new generation of payment card technology that will make a safe payment system even more secure.

The new MemberCard debit cards contain an embedded microchip that puts the power of a computer onto your card. The microchip gives your debit card the ability to store and process data, thereby providing an additional layer of security against debit card skimming and the production of counterfeit cards. Debit card fraud has been growing significantly over the years affecting 205,000 Canadian cardholders in 2010.

Important Dates
Bulkley Valley Credit Union will begin issuing the new MemberCards in June-July 2012.  New chip cards will only be issued to card holders who have an active card as of June 1, 2012. If you did not receive a new MemberCard for any reason, we would be more than happy to produce one for you at your branch. In the meantime, your current debit card will remain fully functional since all machines will continue to recognize the magnetic stripe until the end of 2012 for ATMs and until the end of 2015 for point-of-sale terminals.

Enhanced security
The new cards offer enhanced security with every electronic transaction. Here's how:
• A small microchip is embedded in the debit card (similar to current credit cards).
• This microchip can store and process data securely.
• The data on the chip is extremely difficult to copy or change, minimizing the chance of debit card fraud.
• Members who combine PIN protection and chip technology enjoy even greater electronic transaction security.

Same reliable way to pay
Chip MemberCards provide the same reliable payment system combined with all-new technology. You will be able to use your chip debit card anywhere you use it today.

Chip debit cards will still have a magnetic stripe on the back of the card to ensure continued acceptance at locations around the world that haven't yet converted to chip technology. Magnetic stripe debit cards will no longer be accepted at Canadian ATMs after December 31, 2012, and Canadian point-of-sale (POS) terminals after December 31, 2015.

In addition to providing enhanced security, the chip card also offers a platform for new products and services, such as stored value, small ticket payments, loyalty programs, and much more.

Carrying out a chip transaction
Carrying out a transaction with your new chip MemberCard will be very similar to how you've done it before. The only difference is that you will insert the card into a terminal rather than swiping. (No more confusion about whether the stripe faces in or out!)

Here's how it will work at either point-of-sale (POS) terminals or an ATM:
1. Insert your chip Member Card into the terminal's reader slot.
2. Leave your card in the terminal for the duration of the transaction.
3. Follow the prompts as usual to complete your transaction.
4. Once the transaction is complete, remove your card from the machine.

Frequently Asked Questions

What is a chip card?
A chip debit card contains an embedded computer chip, which provides increased protection against debit card skimming and the creation of counterfeit debit cards. In addition to providing increased security, the chip card also offers a platform for new product and service offerings.

Why the move to chip?
The movement to chip card technology is part of our long-term commitment to providing secure and innovative services. Chip technology is a new generation of payment card technology that will make it virtually impossible for fraudsters to duplicate. In addition to providing enhanced security, the chip card offers a platform for new products and services, such as stored value, small ticket payments, loyalty programs, and much more.

Are all Canadian financial institutions moving to chip?
Yes, all Canadian financial institutions are making the move to chip. Magnetic stripe technology will no longer be accepted at Canadian ATMs after December 31, 2012, nor at Canadian retail terminals after December 31, 2015. Given the vast number of cards and devices that must be converted, this timeline will help to ensure a smooth transition for all: consumers, retailers, financial institutions, and suppliers.

When will the transition to chip technology begin?
The first chip transactions occurred throughout 2008 as part of a market trial in Ontario. While the complete migration to chip technology will take several years given the vast number of ATMs, retail terminals and debit cards across Canada that must be converted, the majority of Canadians will be able to fully benefit from this new technology prior to the end of 2012.

When will I receive my new chip card?
Bulkley Valley Credit Union members started receiving their new cards in June 2012. Other financial institutions have their own delivery schedule. Chip terminals will recognize both chip and magnetic stripe cards throughout the transition period, so you will be able to continue to use your magnetic stripe card at any POS terminal.  Once you have activated your new chip card, your replaced magnetic strip card will no longer work.

Is every BVCU member getting a new chip card?
A new chip card will be issued to all card holders who have used their card at an ATM or POS terminal this year. If you haven't used your card since that date, you will not be issued a new one automatically but can request one at your branch once the chip cards become available. In the meantime, your card will remain fully functional since all machines will continue to recognize the magnetic stripe until the end of the year for ATMs and until the end of 2015 for point-of-sale terminals.

Why does my chip card look different from my old card?
In addition to a slight change in the design of the card, your Bulkley Valley Credit Union chip card may not be embossed with your name or an expiry date. Unlike a credit card, these items are not required to complete a transaction. 

Will I be able to use my chip card outside of Canada?
Canadian chip cards will work in countries that utilize chip technology. These include countries within Europe, Asia, Latin America, the Middle East and Africa. The U.S. is not currently planning to switch to chip cards; however, since your card will contain both a chip and magnetic stripe, you will still be able to use your chip debit card there and in other countries that have not yet migrated to chip technology.

Will I still require a PIN?
Yes, chip-enabled ATMs and retail terminals will still require that you enter your PIN just as you do today. The PIN remains a key security element of the transaction.

Will my card number and PIN stay the same?
If you have used your Member Card either to make a purchase or at an ATM in 2012, your new chip card will be issued with the same number on your card (this is also the number you enter when you log into Online Banking) as well as the same PIN (Personal Identification Number), the code you use when making a transaction at an ATM or point-of-sale terminal.

Will I be able to change my PIN on the new chip card?
One of the benefits of the new chip Member Cards is that you will now be able to change your PIN yourself at any time using any BVCU or other participating EXCHANGE® ATM. This option is now part of the main screen menu on each ATM. To find other ATMs supporting PIN changes, visit www.the-exchange.ca or download the smartphone ATM locator app.

I only need my Member Card to log into Online Banking (or Telephone Banking). Do I need a new chip card?
If you only use your card for logging in to Online Banking or Telephone Banking and do not use it at an ATM or to make purchases at retailers, you do not require a new chip card. The number on your current card will continue to allow you to log in to both Online Banking and Telephone Banking.

What should I do with my old Member Card when I get the new chip one?
Your old card will be automatically cancelled the first time you use the new chip Member Card successfully. You should then destroy it. If you attempt to use your canceled card at an ATM, an error message of “invalid transaction” will be displayed. IF you attempt to use it at a point-of-sale terminal, the transaction will be declined.

Will chip debit card transactions be conducted differently than magnetic stripe transactions?
You will experience only a minor change in the way you interact with the point-of-sale terminal. When conducting a chip debit transaction, you will no longer swipe the card through the machine. Instead, you will insert your debit card chip and leave it in the terminal for the duration of the transaction. You will then follow the prompts just as you do today.

Does the move to chip mean that the magnetic stripe is not secure?
Magnetic stripe technology continues to be a safe form of electronic payment; in fact 99.99% of all transactions are processed without incident. The migration to chip card technology represents an evolution of the electronic payments system designed to make an already safe payment system even more secure.

What makes chip technology more secure than magnetic stripe?
A chip is a mini computer that gives the card the ability to store and process data securely. Unlike a magnetic stripe, this processing power makes it extremely difficult to copy and reproduce cards and card information. Secondly, this processing power is used, together with cryptography (series of mathematical algorithms), to allow the card and terminal to communicate with one another and carry out security checks to ensure the card is valid. Chip technology is based on a global standard known as EMV, a proven technology currently in use around the world.

What is EMV?
EMV is the technology used for authenticating credit and debit card payments at chip-enabled terminals. The EMV specifications were collectively developed by Europay, MasterCard and Visa for payment systems, in order to ensure that chip cards function with chip terminals.

What type of information will the chip contain?
The chip will store the same type of information that is stored on the magnetic stripe today. This includes payment-related information that allows the debit transaction to be authorized and processed; for example, the debit card number or the financial institution code. While the information is the same, it will now be stored within the chip, which is virtually impossible to duplicate because each chip is personalized with data unique to each financial institution.

What information would a merchant obtain from a chip card versus a magnetic stripe card?
With chip cards, merchants do not have access to any other data than they have today with a magnetic stripe card. The only information that merchants are allowed to store is the basic transaction data found on a receipt, such as the time, date, purchase amount and debit card number. This basic information is necessary in the event that a cardholder requests a trace. The only information stored from the debit card itself is the debit card number, which alone is not sufficient to create a counterfeit card.




Congratulations! You’ve just found the perfect place to call home. The kind of place that makes you want to hang your hat, paint a room, plant a garden – maybe even grow the family tree. But before we get ahead of ourselves, you still need to find that perfect mortgage. That’s when it hits you. For all the paperwork, procedures and expenses, your average mortgage is the farthest thing from perfect. The terms are rigid. The features are underwhelming. And short of paying it off, you can’t really do anything with it. That is, unless your mortgage is a CreditMaster®.

When it comes to choosing the mortgage rates and terms that suit you best, CreditMaster® keeps you flexible. Stuck between a fixed and variable rate mortgage? Now you can choose both. And if you want to stagger their maturity dates, you can do that too. You can even move some of your mortgage into a home equity line of credit, paying as little as the monthly interest, or as much as you want. Of course, this flexibility doesn’t end with your mortgage payments. With a CreditMaster® mortgage, the money paid towards your principal can be readvanced. In other words, the money you pay toward your mortgage is money you can still use – wherever and whenever the need arises.

The option to readvance makes CreditMaster® a powerful financial planning tool, and much more than a mortgage. Simply put, CreditMaster® allows the equity in your home to work for you today, which can really help you open a lot of new doors in your life. As property values go up and the outstanding balance of your mortgage goes down, your borrowing power increases – allowing you to attach new loan products like Term Loans or a Home Equity Line of Credit (HELOC) to your existing CreditMaster®.

To help you finance a car purchase, a family vacation or even an investment property, you can attach additional fixed or floating Term Loans to your CreditMaster® with the same or separate repayment terms. Or you can set up a Home Equity Line of Credit to help you prepare for the unexpected and fund ongoing projects like a renovation to your home. You draw on funds as you need them, and pay interest only on the balance used. Without having to pay any additional legal fees, you can tie these new loans to low mortgage rates and terms – whatever works best for you. Added up, this can save you thousands of dollars (and countless headaches) over your lifetime.

Truth is, there’s no right or wrong way to use your CreditMaster® mortgage. One person might choose to leverage their borrowing power to consolidate debt, buy a dirt bike and build a cabin, while another could use their CreditMaster® as a conventional mortgage and nothing more. Whether you choose to borrow a little, a lot or nothing at all, you’ll always have the security of knowing you can. So now that you know what CreditMaster® can do, what will you do with it? The answer is entirely up to you, and that alone is enough to set CreditMaster® apart from every other mortgage out there. One thing’s for sure – it will suit you perfectly.

Understanding that a mortgage is one of the largest financial investments you’ll ever make, CreditMaster® was designed to “pay dividends” at every stage of your life – from saving you money and improving your financial flexibility, to helping you fund things like a home renovation, a trip around the world, a better education for your kids or a retirement spent on a llama farm in the tropics. Not into shearing llamas? No problem. Because a CreditMaster® mortgage amounts to whatever you choose to make of it. Which makes every CreditMaster® one thing in particular…


To view a video on the Creditmaster Mortgage, click the link below to view a Youtube video!


In Our Community


    Team Hearthrobs had another successful year fundraising for the Heart and Stroke Foundation - our team raised $3160 this year, bringing our overall total over 12 years to $28,371!!!!
    These fundraising dollars help to fund critical heart and stroke research, and our team was proud to take part.

    Read More

  • Ding Free

    If you are away from our local communities, there are 4100 other ATMs across Canada that are Ding Free. Download the Ding Free App at http://www.ding-free.ca to locate the closest Ding Free ATM to your location

    Read More

  • Summer Safety

    With the summer season in full swing, and the warm weather inspiring us to get outside and in and on the water, the Canada Safety Council has a few good reminders about Water Safety.
    First and foremost, wear your lifejacket - and ensure all children do as well. Swimming with a buddy is recommended, and of course summer is a great time to enroll young children in swimming lessons.
    And don't forget the sunscreen, especially when out on the water!

    Read More