Covid-19 Updates


Tools & Services

MemberDirect® OnLine Banking

MemberDirect® is an enhanced online banking service that allows you access to your accounts 24 hours a day, 7 days a week, through the credit union’s website, www.bvcu.com. MemberDirect® advanced security measures ensure the integrity of your accounts, allowing you to confidently process your transactions with the added bonus of doing your banking on your time, your way.

  • review account details and history
  • schedule bill payments with more than 1900 vendors
  • transfer funds
  • print an up-to-the-minute statement
  • set up preauthorized transfers between accounts
  • transfer funds via Interac e-transfer within Canada to any recipient. Transfers are completed within 30 minutes.
  • ePost bill presentment
  • view eStatements
  • view cheque images — front and back of cheque
  • obtain the latest interest rates on term deposits, personal loans, mortgages
  • place your own stop-payments
  • excellent tech support — 1-888-273-3488

Additional Contact Emails

Personal Lending services

Commercial services

Deposit services

Online banking

Lost/Stolen Membercards

  • 1-888-523-6075

Security Features

1. mobile or email alerts available to notify you if

  • your online banking has been accessed
  • new bill vendors have been added
  • your PAC has been changed

2. enhanced security feature on website login page – does not cache the page; instead, expires after viewing

3. can download account activity into specific formats

Interac e-Transfer

Send and receive cash from a desktop computer or a web-enabled mobile device by e-mail. The sender does not need to know the recipient’s institution or account information. Recipients are notified by email or text message when a transfer has been sent and participating financial institutions transfer the funds using secure, established banking procedures.

With Interac e-Transfer, you can:

  • Send and receive money
  • Send email and / or text notifications and reminders
  • Create new recipients
  • View and manage pending transfers and e-Transfer history

Mobile Banking

With MemberDirect® Mobile Banking you’ll have real time access to your account information at your fingertips! Just send a quick SMS text message from your cell phone and you’ll receive a text message back in seconds with your requested account details. It’s fast and it’s easy!

Mobile Banking works on all text-enabled phones, regardless of brand name or service provider. You can check account balances and recent activity information from anywhere you get a cell phone signal.

Your personal information is always secure as the only information transmitted is your account balance or your recent account activity. Your account numbers are never transmitted, so even if you lose your phone, no one will be able to make changes to your account.

All you need in order to sign up for Mobile Banking is access to MemberDirect® Online Banking. If you don’t have access to MemberDirect® Online Banking, come into one of our branches and speak to one of our member service representatives.


Covid-19 Updates

  • Covid-19 Updates

    Bulkley Valley Credit Union is HERE FOR YOU during these difficult times, which includes keeping you up to date with the measures we are taking to protect our staff, members, clients, and community from COVID-19.

    The updates will also cover what we are doing to ensure Bulkley Valley Credit Union continues to serve your banking, financial, and insurance needs.

    Check back regularly or visit our Facebook page for the latest and if you have any questions or concerns, please don’t hesitate to contact us by phone or email.

    We are in this together.

    Read More

In Our Community

  • Director Election April 6-12, 2021

    The Smithers Representation area is conducting a director election to be held from April 6-12, 2021.

    Click here for online voting link and voting information.

    Read More

  • 79th Annual General Meeting

    Bulkley Valley Credit Union is celebrating its 79th AGM. Please come join our virtual AGM as we celebrate 80 years of being at your service!

    Click here to register.

    Read More