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Now the fun stuff

    If you're looking for more information, policies, and terms of use, we have you covered right here! 

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    100% Deposit Coverage

    Being part of a credit union in B.C. means CUDIC has your deposits 100% covered.


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    Complaint Policy

    Unhappy with our service? Sorry to hear that. Let us help you get a resolution.


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    Market Code of Conduct

    Our guarantee of service that you can hold us to.


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    MemberDirect® Member Agreement

    Your MemberDirect® Legal information and Agreement.


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    MemberDirect® Small Business Agreement

    Your MemberDirect® Small Business Legal information and Agreement.


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    MemberDirect® Privacy Policy

    Privacy and safety of information is a big priority with us.


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    Canadian code of practice for consumer debit card services

    This code outlines industry practices as well as consumer and industry responsibilities, which help protect consumers in their use of debit card services in Canada. It establishes standards with respect to cardholder agreements, determining liability if there is a loss and resolving disputes.


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    Code of conduct for the credit and debit card industry in Canada

    This code has been adopted by credit and debit card networks (payment card networks) and their participants, which includes Bulkley Valley Credit Union. The code's purpose is to demonstrate the payment industry's commitment to:
    Ensuring that merchants are fully aware of the costs associated with accepting credit and debit card payments
    Providing merchants with increased pricing flexibility to encourage consumers to choose the lowest-cost payment option
    Allowing merchants to choose freely which payment options they’ll accept


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    MemberDirect® Online Security Information

    Personal information needs to be kept secure. Stay safe while online.


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    Reach us wherever you are

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    1-877-847-2828
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    Smithers Branch
    3894 1st Avenue
    PO Box 3729
    Smithers, BC
    V0J 2N0
    250 847-3255
    Hazeltons' Branch

     4646 10th Avenue
    PO Box 159
    New Hazelton, BC
    V0J 2J0
    250 842-2255


    Houston and District Branch

     2365 Copeland Avenue
    PO Box 1480
    Houston, BC
    V0J 1Z0
    250 845-7117
    Lakes District Branch

     117-35 Lakeview Mall, Hwy 16
    PO Box 1029
    Burns Lake, BC
    V0J 1E0
    250 692-7761
    BVIS

     1139 Main Street
    PO Box 2380
    Smithers, BC
    V0J 2N0
    866 811-1110
    BVFS

     3894 1st Avenue
    PO Box 3729
    Smithers, BC
    V0J 2N0
    250 847-7936

    BVIS

     3350 10th Street
    PO Box 369
    Houston, BC
    V0J 1Z0
    866 811-1115
    BVFS

     2367 Copeland Avenue
    PO Box 1480
    Houston, BC
    V0J 1Z0
    250 845-7977
    Administration

     3872 1st Avenue
    PO Box 3637
    Smithers BC
    V0J 2N0
    250 847-7933
    Member Services Contact Centre
    3894 1st Avenue
    Smithers BC
    V0J 2N0
    1 877 847-2828

    Copyright © Bulkley Valley Credit Union, 2022