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Lost and stolen cards
Bank safely and replace lost or stolen debit and credit cards
Call 1-888-523-6075 to replace a lost or stolen debit card
If you have misplaced your card or suspect it may be stolen, call our toll free number right away. Our 24/7 service will lock your card and protect you from any fraud. Your local branch will contact you on the next business day to order a replacement card and confirm transactions if necessary.
Call 1-888-523-6075
Replace your credit card
Please call Collabria at 1.855.341.4643 immediately to report your lost card. Collabria’s cardholder service team will disable the card, limiting unauthorized spending. To better assist them in servicing your account, please be ready with any details of where and when your card was lost/stolen and the last authorized transaction on the card.
Call 1-855-341-4643
Protect your financial information
Staying on top of your monthly statements and changing up your card pins at least twice a year are just some of the ways you can protect yourself from fraud.
Reach us wherever you are
Let your fingers do the walking or come in to see us.
Meet with an advisor
Book the day and time that suits you.
Visit a branch
We’re open between
9:30am & 4:30pm, M-F.
Send us an email
Email a specific branch or department.
Give us a call
8am-6pm, M-F,
9am-5pm, Sat.
Smithers Branch
3894 1st Avenue
PO Box 3729
Smithers, BC
V0J 2N0
250 847-3255
3894 1st Avenue
PO Box 3729
Smithers, BC
V0J 2N0
250 847-3255
Hazeltons' Branch
4646 10th Avenue
PO Box 159
New Hazelton, BC
V0J 2J0
250 842-2255
4646 10th Avenue
PO Box 159
New Hazelton, BC
V0J 2J0
250 842-2255
Houston and District Branch
2365 Copeland Avenue
PO Box 1480
Houston, BC
V0J 1Z0
250 845-7117
2365 Copeland Avenue
PO Box 1480
Houston, BC
V0J 1Z0
250 845-7117
Lakes District Branch
117-35 Lakeview Mall, Hwy 16
PO Box 1029
Burns Lake, BC
V0J 1E0
250 692-7761
117-35 Lakeview Mall, Hwy 16
PO Box 1029
Burns Lake, BC
V0J 1E0
250 692-7761
BVIS
1139 Main Street
PO Box 2380
Smithers, BC
V0J 2N0
866 811-1110
1139 Main Street
PO Box 2380
Smithers, BC
V0J 2N0
866 811-1110
BVFS
3894 1st Avenue
PO Box 3729
Smithers, BC
V0J 2N0
250 847-7936
3894 1st Avenue
PO Box 3729
Smithers, BC
V0J 2N0
250 847-7936
BVIS
3350 10th Street
PO Box 369
Houston, BC
V0J 1Z0
866 811-1115
3350 10th Street
PO Box 369
Houston, BC
V0J 1Z0
866 811-1115
BVFS
2367 Copeland Avenue
PO Box 1480
Houston, BC
V0J 1Z0
250 845-7977
2367 Copeland Avenue
PO Box 1480
Houston, BC
V0J 1Z0
250 845-7977
Administration
3872 1st Avenue
PO Box 3637
Smithers BC
V0J 2N0
250 847-7933
3872 1st Avenue
PO Box 3637
Smithers BC
V0J 2N0
250 847-7933
Member Services Contact Centre
3894 1st Avenue
Smithers BC
V0J 2N0
1 877 847-2828
Copyright © Bulkley Valley Credit Union, 2022