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Ways to bank

On the go or on the couch. Do your banking wherever you are.

It’s nice to have options

Online. On your smartphone. In person. Over the phone. We can take care of you.

  • 24/7 access to your accounts
  • Online security features
  • Convenient mobile app
  • Bank anywhere, anytime
  • Personal in-branch services
  • 3,600+ ATMs around Canada

MemberDirect® Privacy and Security

Read the finer details about your security and privacy on MemberDirect®.

Read more about Privacy Read more on Security

5 tips to protect yourself online

We take your security very seriously. Here are some tips and resources for protecting your personal and financial information online.

Set yourself up with online alerts

Be alerted in real time about suspiscious account activity.

Protect yourself online

Take steps to protect your passwords and avoid scams.

Protect yourself from identity theft

Keep your personal information safe from criminals.

How to protect yourself from scammers

Protect yourself from fake emails and texts, and other scams.

Protect your PIN from fraud

Protect against ATM, debit card and credit card fraud.

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Online banking

Online, anytime

Secure online access to complete your everyday transactions anytime, day or night.

  • Review account details and history
  • Pay and schedule bill payments
  • Send and receive Interac e-Transfers
  • Access and print statements
  • Set up automated transfers
  • Print off a Void Cheque

Log inCall us for help

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Mobile app

Go mobile

Make your smartphone smarter with our mobile app. Complete your everyday transactions on the go anytime, day or night. It’s all in your pocket.

  • Deposit cheques on your phone
  • Check your accounts on the go
  • Send and receive Interac e-Transfers
  • Pay and schedule bill payments
  • Set up automated transfers

Download the app

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Telephone banking

Bank over the phone

Use our automated banking service, or local staff are ready to help you over the phone with extended branch hours.

  • Call staff with extended hours: 1-877-847-2828
  • Access automated 24/7 banking: 250-847-3090
  • Reset your password: 1-888-289-4331

See branch hoursToll free: 1-877-847-2828

See some friendly faces

You're much more than an account number to us. Pop in to your local branch for a warm welcome, great advice and professional service.

  • Choose from four local branches
  • Do all your banking
  • Set up online banking
  • Meet with expert advisors
  • Access safety deposit boxes

Find a branch Make an appointment

Describe service

ATM network

ATMs everywhere

Withdraw and deposit money for free through a network of over 3,600 ATMs across Canada.

  • Check account balances
  • Withdraw money
  • Deposit cash and cheques
  • Make PIN changes

Find an ATM

Convenient full service Debit and Credit cards

Debit & credit cards

Convenient ways to pay for things

Enjoy multiple ways to make purchases. Shop online with your debit card and tap to pay in stores. Or leave your wallet at home and pay with your mobile digital wallet.

  • Touchless payments in store
  • Use your debit card online with Interac Online
  • Pay with Apple Pay, Samsung Pay and Google Pay with your credit card

Reach us wherever you are

Let your fingers do the walking or come in to see us. 

Meet with an advisor

Book the day and time that suits you.

Visit a branch

We’re open between
9:30am & 4:30pm, M-F.

Send us an email

Email a specific branch or department.

Give us a call

8am-6pm, M-F,
9am-5pm, Sat.

Smithers Branch

3894 1st Avenue
PO Box 3729
Smithers, BC
V0J 2N0
250 847-3255
Hazeltons' Branch

4646 10th Avenue
PO Box 159
New Hazelton, BC
V0J 2J0
250 842-2255

Houston and District Branch

2365 Copeland Avenue
PO Box 1480
Houston, BC
V0J 1Z0
250 845-7117
Lakes District Branch

117-35 Lakeview Mall, Hwy 16
PO Box 1029
Burns Lake, BC
V0J 1E0
250 692-7761

1139 Main Street
PO Box 2380
Smithers, BC
V0J 2N0
866 811-1110

3894 1st Avenue
PO Box 3729
Smithers, BC
V0J 2N0
250 847-7936


3350 10th Street
PO Box 369
Houston, BC
V0J 1Z0
866 811-1115

2367 Copeland Avenue
PO Box 1480
Houston, BC
V0J 1Z0
250 845-7977

3872 1st Avenue
PO Box 3637
Smithers BC
V0J 2N0
250 847-7933
Member Services Contact Centre

3894 1st Avenue
Smithers BC
V0J 2N0
1 877 847-2828

Copyright © Bulkley Valley Credit Union, 2022