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Protect your payment cards

Canadians are one of the biggest users of debit, credit and ATM’s in the world. While INTERAC services are among the most secure in the world, debit card fraud does occur.

Follow these steps to protect yourself:

  • When you receive a new debit or credit card sign the back immediately
  • Notify your Credit Union if you are unable to retrieve your card from an ATM or if someone tries to distract you while using one
  • Always check your monthly statements and notify your credit union if you see any unfamiliar transactions
  • Carry only the cards you use most often and leave others in a safe place

Be PIN Smart

  • Avoid choosing something obvious, such as your phone number or date of birth
  • Change your PIN at least twice a year
  • Don’t use the same PIN for your cards
  • Shield your PIN with your hand, body or a piece of paper
  • Memorize your PIN, NEVER write it down
  • Don’t disclose your PIN to anyone
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Watch for Skimming Devices

Card skimming happens when a criminal attaches a device to a card reader to collect data from the card. If an ATM or point of sale (POS) device looks like it has been tampered with don’t insert your card or enter your PIN.

Lost or Stolen Cards?

If your Bulkely Valley Credit Union card has been lost, stolen or compromised call your branch. If this occurs after branch hours call 1-866-758-5678. You will need to know your debit card number in order to cancel it after branch hours.

Reach us wherever you are

Let your fingers do the walking or come in to see us. 

Meet with an advisor

Book the day and time that suits you.

Visit a branch

We’re open between
9:30am & 4:30pm, M-F.

Send us an email

Email a specific branch or department.

Give us a call

8am-6pm, M-F,
9am-5pm, Sat.

Smithers Branch

3894 1st Avenue
PO Box 3729
Smithers, BC
V0J 2N0
250 847-3255
Hazeltons' Branch

4646 10th Avenue
PO Box 159
New Hazelton, BC
V0J 2J0
250 842-2255

Houston and District Branch

2365 Copeland Avenue
PO Box 1480
Houston, BC
V0J 1Z0
250 845-7117
Lakes District Branch

117-35 Lakeview Mall, Hwy 16
PO Box 1029
Burns Lake, BC
V0J 1E0
250 692-7761

1139 Main Street
PO Box 2380
Smithers, BC
V0J 2N0
866 811-1110

3894 1st Avenue
PO Box 3729
Smithers, BC
V0J 2N0
250 847-7936


3350 10th Street
PO Box 369
Houston, BC
V0J 1Z0
866 811-1115

2367 Copeland Avenue
PO Box 1480
Houston, BC
V0J 1Z0
250 845-7977

3872 1st Avenue
PO Box 3637
Smithers BC
V0J 2N0
250 847-7933
Member Services Contact Centre

3894 1st Avenue
Smithers BC
V0J 2N0
1 877 847-2828

Copyright © Bulkley Valley Credit Union, 2022