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Stay safe online

Canadians use computers and mobile devices to get things done online, but there are a few simple things you should do to protect your personal information.

  • Change your passwords regularly
  • Don’t use the same passwords for everything
  • Apply security updates as soon as you receive them
  • Install anti-spyware to keep others from gathering information about your online habits or making unauthorized changes to your computer
  • Install anti-virus software to protect your data from viruses and malware

Check the security certificate

Before you enter personal or financial information into a website make sure it is safe and legit.

  • You can do this in most web browsers by checking the yellow lock icon on the status bar. If the lock is closed, then the site uses encryption to help protect any sensitive, personal information. If you have an up-to-date browser (which we recommend you always do), look for the green bar.

If an email or text looks suspicious, stop before you click

  • Look carefully at what it claims and think about whether it makes sense
  • Never click links within an email messages unless you are sure of the destination
  • Check the branding, language and spelling to judge whether it seems legitimate
  • Call the company and make sure the email came from them
  • Links in phishing email and text messages often take you to phony sites that encourage you to transmit personal or financial information. Even if the address bar displays the correct address, don't risk being fooled – con artists can display a fake URL in the address bar on your browser.
  • Consider reporting phishing to the Government of Canada Spam Reporting Centre at spam@fightspam.gc.ca
  • Report additional specifies such as resulting malware infection online at fightspam.gc.ca/src

Reach us wherever you are

Let your fingers do the walking or come in to see us. 

Meet with an advisor

Book the day and time that suits you.

Visit a branch

We’re open between
9:30am & 4:30pm, M-F.

Send us an email

Email a specific branch or department.

Give us a call

8am-6pm, M-F,
9am-5pm, Sat.

Smithers Branch

3894 1st Avenue
PO Box 3729
Smithers, BC
V0J 2N0
250 847-3255
Hazeltons' Branch

4646 10th Avenue
PO Box 159
New Hazelton, BC
V0J 2J0
250 842-2255


Houston and District Branch

2365 Copeland Avenue
PO Box 1480
Houston, BC
V0J 1Z0
250 845-7117
Lakes District Branch

117-35 Lakeview Mall, Hwy 16
PO Box 1029
Burns Lake, BC
V0J 1E0
250 692-7761
BVIS

1139 Main Street
PO Box 2380
Smithers, BC
V0J 2N0
866 811-1110
BVFS

3894 1st Avenue
PO Box 3729
Smithers, BC
V0J 2N0
250 847-7936

BVIS

3350 10th Street
PO Box 369
Houston, BC
V0J 1Z0
866 811-1115
BVFS

2367 Copeland Avenue
PO Box 1480
Houston, BC
V0J 1Z0
250 845-7977
Administration

3872 1st Avenue
PO Box 3637
Smithers BC
V0J 2N0
250 847-7933
Member Services Contact Centre

3894 1st Avenue
Smithers BC
V0J 2N0
1 877 847-2828

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