Covid-19 Updates


Find a Branch

Find/Contact a Branch

  • Extra Contact Info During Covid-19

    To reach us, please contact your local branch or use these additional direct contact emails:

    Please note these emails are only monitored during our business hours

    Personal Lending services:

    Commercial services:

    Deposit services:

    Online banking:

    Lost/Stolen Membercards:

    • 1-888-523-6075

    Online and Mobile Banking Technical Support 24/7

    • 1-888-273-3488

    We are experiencing higher than normal call volumes. If you are unable to speak with a Member Service Representative, please leave a message or email us and one of member service representatives will contact you within 24hrs. Thank you for your patience

  • Hazeltons’ Branch Address & Transit

    To book an Appointment Click Here

    4646 10th Avenue
    P.O. Box 159
    New Hazelton B.C.
    V0J 2J0
    Phone: 250-842-2255
    Fax: 250-842-2121
    .(JavaScript must be enabled to view this email address)
    Hours:
    As of May 6, 2021 Branch hours will be Monday to Thursday 9:30 AM to 3:30 PM, and Friday 9:30 AM to 4:30 PM

    Staff available by phone, Monday to Thursday 9:00 AM to 4:00 PM and Friday 9:00 AM to 5:00 PM

    Closed Statutory holidays

    Transit Number: 05020
    Institution/Bank Number: 809
  • Houston & District Branch Address & Transit

    To Book an appointment Click Here

    2365 Copeland Avenue
    P.O. Box 1480
    Houston B.C.
    V0J 1Z0
    Phone: 250-845-7117
    Fax: 250-845-2783
    .(JavaScript must be enabled to view this email address)
    Hours:
    As of October 13, 2020 Branch hours will be Monday to Friday 9:30 AM to 4:30 PM

    Staff are available by phone, Monday to Friday 9:00 AM to 5:00 PM

    Closed Statutory holidays

    Transit Number: 37010
    Institution/Bank Number: 809
  • Lakes District Branch Address & Transit

    To book an appointment Click Here

    Hwy. 16 Lake View Mall
    P.O. Box 1029
    Burns Lake B.C.
    V0J 1E0
    Phone: 250-692-7761
    Fax: 250-692-3661
    .(JavaScript must be enabled to view this email address)
    Hours:
    As of October 13, 2020 Branch hours will be Monday to Friday 9:30 AM to 4:30 PM

    Staff are available by phone, Monday to Friday 9:00 AM to 5:00 PM

    Closed Statutory holidays

    Transit Number: 18710
    Institution/Bank Number: 809
  • Smithers Branch Address & Transit

    To Book an appointment Click Here

    3894 1st Avenue
    P.O. Box 3729
    Smithers B.C.
    V0J 2N0
    Phone: 250-847-3255
    Toll Free: 1-877-847-2828
    Fax: 250-847-2818
    .(JavaScript must be enabled to view this email address)
    Hours:
    As of October 13, 2020 Branch hours will be Monday to Friday 9:30 AM to 4:30 PM

    Staff are available by phone, Monday to Friday 9:00 AM to 5:00 PM
    Closed Statutory holidays

    Transit Number: 05010
    Institution/Bank Number: 809
  • Administration
    3872 1st Avenue
    P.O. Box 3637
    Smithers B.C.
    V0J 2N0
    Phone: 250-847-3255
    Fax: 250-847-3012
    .(JavaScript must be enabled to view this email address)
    Hours:
    As of October 13, 2020 Office hours will be Monday to Friday 9:30 AM to 4:00 PM

    Staff are available by phone, Monday to Thursday 8:30 AM to 4:30 PM
    And Friday 8:30 AM to 5:00 PM

    Closed Statutory holidays
  • MemberLink Telephone Banking System
    Phone: 250-847-3090
    Toll Free: 1-888-289-4331

In Our Community

  • BC DAY is here!

    Your local branch will be closed Saturday, July 31 through Monday, August 2nd on this BC DAY long weekend. We will be open our regular business hours on Tuesday, August 3rd to serve you. Have a great long weekend and be safe!

    Read More

  • Smithers Branch winner is Cycle 16!

    Our second winner for the BVCU Legacy Grant is Cycle 16 Society for the Smithers region!
    Cycle 16 is working towards building a paved path, separate from the highway, linking Telkwa, Smithers and rural areas, for the benefit and enjoyment of locals and visitors.

    Read More

  • WOW Kids Initiative

    Do you know a deserving youth in your community that goes above and beyond in their lives? Do they excel, lead, give back?
    Do they WOW?

    Read More